Shipping policy

1. Costs

Shipping is free on every order, to every country we serve, with no minimum order value.

2. Processing time

Orders are processed within 1–3 business days. You receive a shipping confirmation with a tracking number by email as soon as your parcel leaves the warehouse.

3. Delivery times

Average delivery is 12–18 days after ordering (Switzerland, Germany, Austria: 12–16 days). Maximum delivery time is 25 business days for Europe, the United States and Canada, and 30 business days for the rest of the world. Delivery times are estimates and may be extended by customs processing or peak-season volume (November–January).

4. Tracking

Every parcel is tracked. Use the Track your order page on lovrex.com or the carrier's website. Tracking may show no movement for several days while a parcel is in transit between countries or at customs; this is normal.

5. Delivery guarantee

If your order has not arrived within the maximum delivery time, contact support@lovrex.com and we will reship it or refund you in full.

6. Multiple parcels

Orders with several items may be shipped from different warehouses and arrive separately, each with its own tracking number, at no extra cost.

7. Duties and taxes

Where import duties or taxes apply, they are either shown and collected at checkout or charged by the carrier on delivery in accordance with the regulations of the destination country.

8. Incorrect address

Please check your delivery address carefully. Parcels returned to us because of an incomplete or incorrect address can be reshipped after the address is corrected; additional shipping costs may apply.

REXOH LLC
5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Phone: +1 302-587-0007 · Email: info@rexoh.com
Store support: support@lovrex.com