Answers to the questions we get most. Can't find yours? Email support@lovrex.com.
Orders & shipping
How much does shipping cost?
Nothing. Shipping is free on every order to every country we serve — no minimum.
How long does delivery take?
12–18 days on average, including 1–3 business days of processing. Some remote regions can take up to 25 business days.
Can I change or cancel my order?
Yes, within 12 hours of ordering — email support@lovrex.com with your order number. After that the order is already being prepared and can be handled as a return once delivered.
Will I pay customs or import duties?
Most orders arrive without extra charges. Where duties apply, they are shown at checkout or charged by the carrier on delivery according to your country's rules.
My order shows delivered but I didn't receive it
Check with neighbours and your local post office first (parcels are sometimes held there). If it's still missing after 3 days, contact us — we reship or refund in full.
Returns & refunds
What is your return policy?
14 days from delivery for unused items in original packaging. See the full returns page.
When will I get my refund?
Within 3–5 business days after we receive your return (or immediately for damaged / not-as-described items). Your bank may take another 2–5 days to show it.
The item arrived damaged or wrong
Send a photo to support@lovrex.com within 7 days. We replace it or refund in full — usually no return needed.
Payments & account
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are encrypted; we never see your card details.
Is my data safe?
Yes. We only use your data to fulfil your order and never sell it. Details in our privacy policy.
Still need help?
Reply within 24 hours
Mon–Fri, 9:00–17:00 US Eastern