Privacy policy

REXOH LLC ("we", "us") operates lovrex.com. We take the protection of your personal data seriously and process it in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP) and applicable US state laws.

1. Controller

REXOH LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States. Email: info@rexoh.com

2. Data we collect

When you place an order we collect your name, delivery and billing address, email address, phone number (optional), order details and payment confirmation. Payment card data is processed directly by our payment providers (Shopify Payments, PayPal and others) and never stored by us. When you browse the site we collect technical data such as IP address, browser type, pages visited and referring URL, partly through cookies.

3. Purposes and legal bases

We process your data to fulfil your contract (order processing, delivery, customer service, returns; Art. 6(1)(b) GDPR), to comply with legal obligations such as tax and accounting rules (Art. 6(1)(c)), for our legitimate interests in securing and improving the store and preventing fraud (Art. 6(1)(f)), and, with your consent, for marketing emails and non-essential cookies (Art. 6(1)(a)). You can withdraw consent at any time.

4. Recipients

We share data only as needed to run the store: Shopify Inc. (store platform and hosting), payment providers, our fulfilment partners and carriers (name, address, phone for delivery), email service providers and, where you consent, analytics and advertising services. Some recipients are located outside the EU/Switzerland; transfers are protected by standard contractual clauses or equivalent safeguards.

5. Cookies

We use essential cookies to operate the store (cart, checkout, security) and, with your consent, analytics and marketing cookies. You can manage your preferences via the cookie banner or the "Your privacy choices" link in the footer, and in your browser settings.

6. Retention

Order data is kept for as long as required by commercial and tax law (generally 10 years). Marketing data is kept until you unsubscribe. Technical logs are deleted after a short period.

7. Your rights

You have the right to access, rectify or erase your data, to restrict or object to processing, to data portability, and to lodge a complaint with a supervisory authority. To exercise your rights, email info@rexoh.com. California residents may also exercise their rights under the CCPA/CPRA, including the right to opt out of the sale or sharing of personal information, via the "Your privacy choices" page.

8. Security

All data is transmitted over encrypted connections (TLS). Access to personal data is restricted to staff and partners who need it to fulfil your order.

9. Changes

We may update this policy; the current version is always available on lovrex.com.

REXOH LLC
5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Phone: +1 302-587-0007 · Email: info@rexoh.com
Store support: support@lovrex.com