Changed your mind? You have 14 days from delivery to return any unused item. Damaged or wrong item? We fix it without a return.
14 daysto return unused items in original packaging
3–5 business daysrefund after we receive the return
No return neededfor damaged, defective or wrong items — photo is enough
How to return an item
- Email us at support@lovrex.com with your order number, the item and the reason. Attach a photo if the item is damaged or wrong.
- Get instructions within 1 business day, including the return address for your region.
- Ship it back and send us the tracking number. Please don't send anything before receiving instructions.
- Get your refund to the original payment method within 3–5 business days of receipt.
Damaged, defective or wrong item
Send a photo within 7 days of delivery. We'll send a replacement or refund you in full — in most cases you can keep the item.
Order didn't arrive
If the parcel is not delivered within the maximum delivery time shown on our shipping page, we reship or refund in full.
Return conditions
Items must be unused, in original packaging and with all accessories. Return shipping for change-of-mind returns is paid by the customer; we pay it when the error is ours.
Not returnable
For hygiene and safety reasons: opened cosmetics and personal care items, underwear and swimwear with removed hygiene seals, personalised products, and perishable goods.
Refund timing
| Payment method | Refund appears |
|---|---|
| Credit / debit card | 3–5 business days after we issue it (bank processing) |
| PayPal | 1–2 business days |
| Apple Pay / Google Pay / Shop Pay | 3–5 business days |
Returns are handled by REXOH LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States. Questions: support@lovrex.com · +1 302-587-0007